In case you’re not in the mood to read a really long post, here’s the key information you need to know for this post:
Never, under any circumstance, hire Austin Bargain Movers for your move.
Moving day was Thursday. We pretty much stayed up all night packing (and got to witness the crazy hail/tornado/storm situation all night long). Around 9:30 the next morning I got a call from the movers saying that they would be late due to closed roads from the weather. This was understandable - I had tried to get bagels that morning and the shops were either closed due to power outages or the roads were shut down due to giant trees strewn about the streets. It was a disaster zone. Anyway, our move was supposed to start at noon, and it was now scheduled to start around 1:00. Gene, the manager I suppose, said “the movers are only loading the truck right?” To which I replied “No, I had specifically requested that they both load and unload the truck.” (I had rented a Uhaul to save money on the hourly rate). He said ok and hung up the phone.
We got a call from the movers around 1:15 saying they couldn’t find the apartment. Turns out good ol’ Gene didn’t give them the right address, and also forgot to inform them that it was both loading and unloading (even though this is what I had requested in the first place). So the movers show up and start the clock at 1:20pm, after making sure I understood that the rate is by the hour and checking to see if I was under any time constraints.
2 hours pass. The truck is only half full. (Keep in mind that I have a 1 bedroom 1 bath apartment, and the last time I moved across town 6 months ago it took 3 hours to load the truck, drive it across town, unload the equipment and assemble all furniture). At this point the movers inform me that they do not have any pads or straps and they don’t know how to pack the truck without this equipment. Their website, www.austinbargainmovers.com, explicitly says that the movers provide dollies, pads, and tools for every labor-only move. So Marcus goes to Lowes and buys them the straps they need to pack the truck, while I start unpacking boxes to find blankets to use as pads to protect our stuff.
3 hours pass. The truck is still not loaded. The workers are sitting idle in the truck. One is talking on his cell phone, the other is just standing around. The idle worker happens to glance up and notices that I am staring at him, probably with an icy expression on my face (I rarely know what faces I’m making, but I’ve been told that when I’m pissed off it is painfully obvious). He flinches, then starts running back to the apartment to pick up more furniture. THIS is what I’m paying $50 an hour for???
4 hours pass. The truck is FINALLY loaded and we start to drive to Marcus’s house. Because they were late to start and took so much freaking time to load the truck, we are now driving in 5:00 rush hour traffic. We get to Marcus’s place, and they have to rearrange the truck again because these movers have no spatial skills and have no idea how to properly load a truck.
5 hours pass. Movers are still reorganizing the truck.
6 hours pass. Movers “finish” at Marcus’s place, leaving half of our belongings at his house because they haven’t figured out how to properly load the truck and can’t fit everything. At one point, both movers are sitting idle while Marcus is packing the truck for them. For reference, I rented a 24′ truck that is designed to hold up to 4 bedrooms. I have a 1/1 apartment, and Marcus has about half the amount of stuff that I have because he’s lived with roommates for a long time and they had all the furniture. The fact that the movers can’t fit this stuff into the huge truck means that they have no idea what they’re doing.
7 hours pass and we finally arrive at our new home. At this point Marcus and I start discussing what is happening here, and we realize that these movers are either the worst we’ve ever encountered, or they know what they’re doing and are deliberately moving as slow as possible to hike up the hourly rate. I can barely restrain my fury. Movers start to unload.
8 hours pass. Still unloading the truck. We notice that they are taking all of our furniture and placing it on the wet lawn before they bring it inside. My fury is building exponentially at this point. It is now 9:30pm.
9 hours pass. Still unloading the truck. One of the workers has stopped working entirely and sits in the truck while the other one slowly loads a dolly and brings the boxes in one at a time (ignoring our requests to put the designated bedroom/office boxes upstairs).
10 hours pass. Movers have finally emptied the truck. No furniture is assembled. Almost all of my tables/desks have signifnicant damage because the movers did not have pads and did not know how to load the truck. There are holes in the corner of our upstairs wall because they were careless when moving our furniture. It is 11:30 at night (keep in mind, we stayed up all night packing and are exhausted). I write them a check for $225, which is the equivalent of 4 hours of work plus the trip fee, as I am fuming and appalled at the terrible service. We say that we will not pay any more until we speak to the manager.
They call Gene, who starts YELLING AT ME for not calling him and letting him know sooner that the movers were not moving quickly enough. He says that I agreed to the hourly rate and had to pay the full amount. I reminded him that his website said the movers would bring the necessary equipment and that they were unprepared. His response: “That doesn’t matter!!! You have to call and confirm that you want us to bring equipment for a local move!”
At this point I lose it. All sweet and reserved aspects of my personality go out the window. I am not putting up with this guy’s bullshit. I let him have it, telling him exactly how unacceptable the moving service is, the fact that his movers were working at a snail’s pace and deliberately sitting idle until they noticed that we were staring at them, that our property was damaged and they didn’t even finish the job after 10 hours. Every time he came back at me with a retort, I shut him down cold until he started backpedaling, stuttering, and basically had no ground to stand on. It was glorious. Unfortunately, the phone died while we were talking, so I didn’t get a chance to truly unleash my fury. We gave the movers the check and said that they could either take this check or take nothing at all. They left with my check.
It is now midnight. We take the truck back to Marcus’s place and load the rest of the stuff ourselves. We drive back and unload. It is now 1:30am, and we still have to return the truck, which we got on the other side of Austin. We drive back and return the truck. We also go and pick up the cats, who have been sitting in an empty apartment for 12 hours now and Casey has not received the medicine she is supposed to get at 10:00pm.
We arrive home at 2:30am. At this point we go upstairs and realize that none of the beds are assembled, so we start to do that. We also have to start filtering through boxes to find our bedding, since the movers didn’t organize any of that like we asked. We finally get to sleep at 3:30am.
The next day I got a call from Gene. He asked to talk to Marcus, which made me laugh on the inside because I think he was trying very hard to avoid talking to me after our little chat the night before. He basically started begging for us to pay an additional 2.5 hours. I refused, and told him that this was the worst move I’ve ever experienced and I won’t pay any additional money for the level of service that we received. He said he needed to talk to the owner and would call me back.
He called Marcus directly a few hours later, and asked him to give them 2.5 extra hours. Guess he was trying to play both sides and see if he could squeeze some extra money out of us. Marcus thankfully stood his ground and said he would have to discuss with me to see if we thought that was reasonable.
We put together a list of things that went wrong with the move, the time we had to spend fixing their mistakes, and the damages done to our property. After assessing all of this work, we determined that they actually owe me several hundred dollars based on how much property was damaged. After talking to our lawyer, he said that we had a case and that I should cancel my check immediately. We are still waiting to talk to Gene and discuss this, but we are prepared to take him to court if necessary.
It is now my personal goal to prevent this terrible moving company from ever ruining someone else’s move again. I’m filing an official complaint with the BBB and TxDot (which all movers have to be registered with). I am searching for every online movers review site and giving them a bad review. If you know of any review sites that I haven’t covered yet, please let me know so I can post there as well. No one should ever have to experience the hell that we went through with Austin Bargain Movers.